FAQs

Q: What areas do you cover ?

R: Europe.

Q: Are your prices per car or per person ?

Per car.

Q: How do I know my booking has been accepted ?

You will receive a confirmation email within two hours.

Q: What if I cannot locate my driver ?

R: The meeting point will be indicated on the order form.

You also receive information about the driver and his phone number.

In case of emergency it is necessary to contact the numbers indicated on the order form.

Q: What if I wish to cancel and want a refund ?

You are entitled to a refund if you cancel 24 hours before the pick-up time. If you take the 100% refund option you are entitled to a full refund even if you cancel the same day.

Q: Will I be charged extra if my flight is delayed ?

No, but the maximum time is allowed at 3 o’clock. If we do not find anyone to replace the original driver, we cancel the reservation. Choose the 100% REFUND option and you will be refunded even if we have not found a replacement driver.

Q: What if I miss my flight or my flight has been canceled?

R: The race will be canceled without compensation. Choose the 100% REFUND option and you will be refunded if your flight has been canceled or if you have missed your plane.

Q: How early do I need to book ?

R: You can book up to 4 hours before.

However, we advise you to book as soon as possible.

Q: What happens if I lose my luggage ?

R: When you discover that your luggage is lost, please inform us as soon as possible by calling the driver or our phone number displayed in the confirmation e-mail.

We inform you that the first hour of waiting is free from the landing of your plane.

After 1 hour waiting, the driver can leave and no refund will be made.

To make sure your driver stays 30 minutes longer, take the EXTRA TIME option and the driver will stay 30 minutes extra.

Q: How long will the driver wait for me ?

R: If you have booked a transfer from the airport, the driver can arrive within 15 minutes after landing and will wait up to 60 minutes.

In case of transfer from a train station, the maximum waiting time is 15 minutes after the arrival of the train.

If you do not contact the driver or answer his call during this limited period, the driver can leave without delay and the transfer will be considered as done and your credit card will be charged or an invoice will be sent to you. transfer fee.

Take the EXTRA TIME option to make sure the driver stays 30 minutes extra.

Q: What types of vehicles are used for transfers ?

R:  For each transfer, we take into account the requirements of our customers, and we use appropriate cars or minibuses.

For each transfer, besides your requirements we use the appropriate vehicle for the number of passengers and luggage. Groups can be divided into several vehicles.

All vehicles are air conditioned.

Q: Are animals allowed ?

R: Domestic animals can only be transported in a transport cage providing safety and comfort, with the necessary documents (eg: pet passport).

The transport of animals not holding on the knees is not free. (The price is usually 1 extra passenger)

Please inform us when you make the reservation. Assistance and blind dogs are transported free of charge.