Terms and Conditions

With :

Rue Pierre Van Humbeek 33
1080 Bruxelles
TVA : BE0844.506.546

ci-après ‘ACC SPRL’

And :

Customer Association that features :

-International Transport Agency
-Professional and private client

defined as the ‘CUSTOMER’


1)By booking on our booking platform the customer automatically accepts the terms of the contract and for an indefinite period. No signature between the lessor and the customer is useful to confirm the acceptance of the contract, the customer may terminate the contract at any time without compensation and notice.

2)After confirming the reservation the customer will automatically receive the order form with the booking information. The purchase order will include the last name, first name, type of vehicle, date and time, pick-up and drop off, customer ID, phone number and price.


Terms and conditions

The following terms and conditions apply to all bookings made through our Airports-Shuttles-Taxis.com, MyPrivateDriver.be website. We recommend that you read these conditions carefully before making a reservation.


The following definitions apply and are used in our terms and conditions:

“Company”, “we”, “us”, “our” means ACC SPRL a company that acts under Belgian law in force and is registered with the Commercial Registry of Brussels, Belgium, under number BE08445065046.

“Customer”: The customer designates the person who pays the Reservation via our website or application.

“Passengers”: Passengers means all passengers, whether mentioned by name or not, who are part of the Booking.

“Main Passenger”: The primary passenger is the person who is first mentioned in the Booking.

“You” and “your”, “yours” are synonymous with you as a customer. This also includes all other passengers specified at the time of booking.

“The transport company” is the professional company that provides the transfer for the airport for the customer.

“Booking”: booking means the actual reservation made via our website or our application for the transfer.

“Transfer Service” means any service provided in connection with the carriage of passengers and provided by us, including services provided by us that relate to the transportation in question.

“Transfer Voucher”, “Booking Voucher”, “Voucher”: This is the confirmation you will receive by e-mail after a reservation.

“Agreement” means any Reservation made and all terms and conditions that apply to this Booking.

“Conditions”: the general terms and conditions stated here

“Website”, “Websites”: airport-shuttles-taxis.com or MyPrivateDriver.be


We are responsible for transfers and transfer services for both groups and individuals. Our head office is rue Pierre Van Humbeek 33, 1080 Brussels, Belgium.

Our transfer services are in compliance with national laws and regulations and to do this, we also have all necessary permits and licenses. In order to make transfers properly, we only use professional transfer companies that offer these services to individuals or we act as a company that has the ability to provide these transfer services.

ACC SPRL offers transport services for individuals and groups via the website.

These terms and conditions must be read and understood by anyone who intends to make a reservation on our website as these conditions apply to each contract. The person making the reservation automatically declares that he / she has read and accepted these terms and conditions. The person who made the reservation gives both his personal agreement and the agreement of the passengers for whom he has the legal capacity to do so. If you have any questions about these conditions, you can always contact our customer service. If for any reason you can not accept these conditions, it is preferable that you do not make reservations through our transportation service.


The person completing the booking process must be at least 18 years old. This person is also responsible for entering the correct data and executing the full payment. The online booking process must be strictly followed.

The conclusion of a contract with ACC SPRL requires the administrative processing of a certain number of tasks in order to perform our transport services correctly.

The validity of the contract only takes effect if you have received a transport voucher by e-mail. If the purchased services can not be provided by the transport company, the customer will be informed and then the total amount will be refunded to the customer’s account. After repayment, we no longer have any liability or liability to the customer.

The recognition of all notifications sent is a customer responsibility. We expect you to recognize each correspondence. If this is not the case, we will consider the data on our mail server as proof of notification.

Confirmation of a payment is not considered as such as contractual.

The vouchers you received after payment for our Transfer Services must be printed so that they can be shown to the driver. If the Principal Passenger is unable to present the voucher at the time of the Transfer Service, the driver may refuse the Transportation Service. In addition to the voucher, the main passenger is expected to print a copy of all correspondence and bring it with him.

As mentioned earlier, the person making the reservation must be at least 18 years old. If this is not the case, we are entitled to cancel the reservation at any time. We advise the parent or legal guardian who is aware of the booking of their minor to contact us so that we can cancel the reservation immediately. Minors are also not allowed to use our transportation services without the supervision of an adult.


For payment of Transportation Service, all common payment methods are available, including credit cards (American Express, MasterCard / Diners International, Visa), credit cards (Visa / Delta, Visa / Electron), Bank transfers and Paypal. If you wish to use Paypal, please note that this method of payment is only possible for larger amounts and that in this case a surcharge will be charged.

Our rates always apply in euros. If a currency conversion occurs during the payment or booking, this conversion is not our responsibility.


The Booking Voucher always contains the details of the pickup point and the order. If the booking voucher still contains incorrect data, the changes can only be made and implemented by e-mailing them to info@airports-shuttles-taxis.com.

The modifications must be requested before the actual transfer and are only valid if the transport company has received them correctly and that an official confirmation from the transport company has been made by e-mail.

If the modification of the data is accompanied by additional costs necessary, these costs are entirely the responsibility of the customer.

At ACC SPRL, a first change can always be made for free. For each additional modification, an administration fee of 15 euros may be charged.

When the contract has become legally binding, the Customer is requested to inform our Customer Service of any errors contained therein, not less than 24 hours before the corresponding Transfer Service. If you informed us less than 24 hours prior to the associated transfer service, we may terminate the contract without charge and without refund.


Cancellations by the Customer are valid only if they have been sent to our Customer Service by e-mail info@airports-shuttles-taxis.com 

Cancellations can be made both for an entire Reservation and for parts of the Booking. .

For cancellations that take place more than 48 hours before the effective takeover, a full refund of the Reservation in question is applicable. For cancellations that take place less than 24 hours before the effective assumption, no compensation will be paid.

After Cancellation, you will receive an official cancellation confirmation from our Transport Company by e-mail.


In exceptional circumstances, the Transportation Corporation may have to make changes to the Transportation Service or cancel the Transportation Service. In this case, the transport company always informs the customer as soon as possible.

We always try to meet the requirements and wishes of our customers, but in exceptional cases, it may be necessary to use a larger car or a larger number of cars. If the vehicle in question is in a category lower than the vehicle you have booked, the difference in fare will be reimbursed to the Customer.

In very exceptional cases, the reservation will be canceled. In case of cancellation of a reservation, the total amount will be refunded to the customer. After reimbursement of the amount, the Transportation Company will no longer assume any liability. As a transport company, we will do our best to help you by offering, for example, alternatives for booking.


For children’s seats, national and international rules apply, which may vary from country to country.

As a transport company, however, we respect all the rules that apply to our cars in accordance with the legislation. When booking a private transfer, we always ask the customer to use a booster seat or a child seat for children under 12 years or under 135 cm.

As a transport company, we attach great importance to safety and as a customer, you can opt for child seats or baby seats for most bookings.
It is the sole responsibility of the main passenger to check whether the child seats used meet the requirements and whether the child seats are correctly used and installed.

As a transport company, we are not responsible for the use, inspection or installation of the child seat in question.

The use of a personal booster seat or a personal baby seat is possible but must be communicated to the Transportation Company. In this way, as a transportation company, we can ensure that the vehicle used can accommodate the booster seat or seat. If you wish to bring your own booster seat or child seat and travel with a private transfer, you must inform us in advance.

This allows us to check whether the vehicle provided by the Transport Company is suitable for the child seat. Group services are generally provided by minibus or bus and it is not possible to use a child seat in these vehicles.

As a Transportation Company, we always do everything possible to provide the child seats that were requested during the Booking. In exceptional cases, it may happen that the child seat can not be supplied. If a supplement has been charged for the child seat at the time of booking, this allowance will, of course, be reimbursed.

If there is no child seat, then children from 3 years old can still use our Transport Service if they wear the adult seatbelt. Children under 3 years old can also use our Child Seatless Transportation Service if they are in the back of the car.


Children and babies should be considered regular passengers when booking. This is why they must be registered as full passengers when booking and the applicable rate will also be charged.


Passengers with a physical restriction or passengers with a wheelchair who use our Transportation Service must inform our transportation company in advance. We are not specialized in the transportation of these customers but will make every effort to transport them appropriately. It is important that these customers can enter and leave the vehicle independently or with the help of other passengers. When transporting wheelchairs, we can only carry folding wheelchairs. For the moment, however, we can not guarantee the use of the vehicle for these customers.


In some cases, making a stopover when using our transportation service is a customer wish, for example to take extra people. These additional stops can and must be indicated when booking online. In this case, it is important that the final destination be the same for all passengers. In addition, the duration of a stopover must not exceed 5 minutes maximum or 10 km beyond that we can claim the price of a normal race.


As a transport company, we always advise our customers to take out customized travel insurance. Always make sure that travel insurance meets your needs. Always print the travel insurance coverage and always carry it with you on your journey. We always recommend travel insurance so that you have sufficient coverage in all circumstances and you do not have to face unexpected costs.


In the event of non-compliance with these Terms and Conditions, we shall not be solely liable as a Transportation Company for any loss or damage that may be related to our negligence of these Terms on the basis of evidence.

Losses or damages for which we are responsible can not exceed the amount you paid for the transfer.

We are in no way responsible for so-called consequential damages or losses that have occurred unexpectedly. We are also not responsible for any disruption that can not be directly related to our services. We believe, but are not limited to, accidents, administrative requirements, force majeure and legal restrictions.

For any incident occurring during the delivery of our transportation service, we can not be held responsible if any negligence on our part can not be established. Incidents include, but are not limited to, illness, death or any physical injury.

There is liability on our part if the incident occurs due to negligence on our part of the fact that, for example, the Transport Service has not been delivered as agreed and specified in the reservation and the Contract that you have concluded with us.

If this is the case, however, it is the responsibility of the Client to prove with the necessary proof that we have failed in our services and that because of this negligence we have caused or facilitated the incident such as death or bodily injury. Only then can a claim against us as a transport company be brought.

We are solely responsible for the actions of our employees and Transportation Companies who work for us if they were working for our Transportation Service when they did or if they were performing work on behalf of our Transportation Company.

In the event of death or personal injury due to our negligence, nothing in these Terms and Conditions shall limit or exclude our liability. This also applies to all other rights that you, as a Customer, legally own in accordance with applicable law.

There can be no question of liability if the Customer in question has entered into a new or other service with the Transportation Company.
We try to ensure the accuracy of our website day after day. However, we can not be held responsible for the 100% accuracy and reliability of the content of our website. Unforeseen circumstances such as viruses, for example, can influence this accuracy. In these cases, we will do our utmost to correct the content as soon as possible where necessary.

Unforeseen circumstances that result in changes in the price of our services allow us to terminate a contract with a Customer without having to reimburse the Customer for this.


In the event of force majeure, we are not responsible for the payment of compensation for services that we provide as a Transportation Company and that can not or not fully be provided due to such force majeure. Cases of force majeure or other that do not fall within our judicial power include, but are not limited to, illness, war or danger of war, civil war and riot, attacks, sabotage, power outages, floods, earthquakes, fires, occupations, strikes, exclusion of workers, modification of government measures, transportation problems, and other disruptions in our business.


Guests wishing to modify the booking details must contact us by e-mail.

Should there be any unavoidable changes to the contract you have with us, we will send them to you immediately by the email address indicated in the booking.

This e-mail serves as proof of the declaration of these changes.

The same rules apply to all other information sent by e-mail. It is therefore crucial that the email address provided is correct and reliable so that you receive all the information correctly.

In addition, it is essential that you read and understand all information received from us.

If, for any reason, you are not present or not on time at the agreed time at the agreed pickup location as shown on your coupon, our Customer Service will attempt to contact you via the mobile phone that you provided when booking.

If our Customer Service is unable to reach you via the mobile phone number you specified when booking because the number is incorrect, no network is available or voicemail has been configured, all our obligations to you as a customer expire and therefore there is no possible refund of amounts already paid.


The Transportation Services category includes various forms of transportation that we can carry out in cooperation with Transportation Companies.

Transportation Services within our offer are shared transfers, shuttle services and private transfers.

We do not guarantee the route to or from the chosen destination.

On our website, a Google itinerary will be displayed, but this is purely informational and may differ from the actual route of the transport.

We always try to be punctual, but we can not guarantee 100% to be there at the right time.

In some cases, the Customer can not immediately locate the driver of the Transportation Company.

In this case, it is the responsibility of the customer to contact our customer service via the number indicated on the voucher.

If, in this case, no contact is made with our customer service, our obligations to You expire and there will also be no refund of the amount already paid for the transportation service.

In the event that the driver of the Transportation Company can not find you, our customer service will try to contact the Customer on the number that was indicated online during the registration.

As a Customer, it is your responsibility to be available on this mobile number.

This availability already applies before the actual takeover, for example when waiting for luggage or during customs control.

If we can not reach you on this mobile number, we can not guarantee your transport and our obligations towards you expire without possibility of refund of the amount already paid.

If you are not picked up at the airport, we must receive your call within ten minutes of your scheduled pickup time.

If the reception is at the airport the free waiting time is 1 hour maximum from the landing time of your flight.

If you have lost your luggage and if you are restrained the driver will not be able to wait for you and will respect the free hour of waiting then he will be able to leave and no refund will be able to take place.

For residences, stations, hotels or any other address of care the wait time is 15 minutes maximum after that the driver will be able to leave and no refund will be able to be made.

If your flight is delayed or if the flight is diverted to another airport, the Transport Company will do its best to schedule your transfer at the new time.

However, the necessary availability of transport must be possible.

The delay time of your authorized flight is maximum 3 hours.

If we do not find anyone to replace the original driver, we will cancel the booking and no refund will be possible.

If your flight is canceled, no postponement can be made and no refund either.

These measures are covered by the general conditions as specified by IATA.

All calls that reach our customer service are kept by an external company so that they can be used as evidence in case of any disputes.

In these cases, this stored data is therefore considered legitimate evidence.

If our transfer services are not used, no refund can be made here without prior warning and approval from us.

This also applies to the use of Alternative Transportation Services.

If another approved method of transportation is used, the fee will only be refunded if the Customer can provide a valid proof of payment.

No refund can be made without proof.

Verification of the hours of care is your responsibility. You are also responsible for being present at the agreed time and it is also your responsibility to be present on time at check-in at the airport or train station, for example for airports minimum 2 to 3 hours before airports and for train stations 30 minutes before departure time.

We always try to get our customers as close as possible to the agreed final destination. If unforeseen circumstances such as deviations, road works, accidents, etc. make this impossible, the Transportation Company will, with your approval and at your request, take an alternative route to reach the final destination. Any additional costs for this will be charged to the Customer.

The liability insurance coverage of the Transmission Company or third parties to which the Transmission Company applies covers all requested transfer services.

If expressly requested, we always do our best to inform a Customer by SMS. However, for the delivery of SMS messages, we are dependent, for example, on the network. If an SMS does not reach the customer or if an SMS is delayed, it is up to the Customer to use the data sent by e-mail or available in the “My Booking” menu of our site.


Our vehicles used for the Transportation Service have the standard space needed per seat in the car to carry at least 1 bag or suitcase with a combined maximum size of 158 cm (length + width + height) per piece. It is essential that all baggage, with the exception of small baggage that can be placed between the passenger’s legs, be mentioned when booking. If certain baggage has not been indicated at the time of booking and because of this, the Transport Company is obliged to use additional vehicles, these costs will be billed to the Customer.

By entering into a Contract with our Transportation Company and accepting these Terms and Conditions, you tacitly agree not to carry any items, in your baggage or on your body, that contravene the rules and laws of the countries in which your transfer occurs. takes place. Such objects include, but are not limited to, for example, firearms or objects that may damage others and injure them. In addition to these harmful objects, we do not allow the transport of objects of exceptional size or weight or extremely perishable or fragile objects. Animals, with the exception of guide dogs, are also not allowed in our vehicles.

Your luggage or goods are entirely your responsibility. In case of damage or loss of your property during transport, we disclaim any liability in this regard. We therefore recommend that you take out the necessary insurance in advance so that the loss or damage is covered by these insurances.


Anyone who enters into a Contract with us tacitly declares that they have reached the age of majority and have the mental capacity to read and understand these terms and conditions and to accept all forms of liability related to this Agreement for the purposes of this Agreement. Customer.

In this way, you declare that you are aware of and agree with all the conditions and data mentioned and described in this contract.

All means of payment you wish to use belong to you as a Customer and we therefore also assume that you have sufficient financial resources to cover the costs of our services. In addition, you declare by signing a contract with us that you will inform us as soon as possible in case a change of data is necessary.

All purchased services are also indicated on the voucher you will receive by e-mail. The Customer assumes responsibility for the accuracy of the point of care and final destination data. Customer assumes responsibility for printing the voucher and submitting the data on the voucher for further investigation. In the absence of or in case of errors in the data, the Customer is responsible for forwarding these findings to our Customer Service as soon as possible so that it can make the changes. When creating an online reservation, it is essential that the fields with an asterisk (*) are always correctly filled. Impossible bookings can not be made under any circumstances and we assume no liability for them. There is also no refund for these reservations.

As a passenger, it is your responsibility to make sure you have all the necessary documents to cross national borders. If the necessary documents are not present, we are not responsible for the non-existence of these documents or any additional costs related to not having these documents or related to the fact that you can not cross the border because You have not taken into account the applicable legislation and administrative and legal rules of the country in question. The voucher you received by e-mail is by no means a valid visa to enter certain countries.

If, for any reason, a fine or bond has to be paid to the authorities of another country because certain laws or travel regulations have not been complied with by You as a Customer, the possible costs of this fine or This deposit will be charged. In this case, the Customer is responsible for the reimbursement of all costs and we reserve the right to retain the amount already paid for carriage as security until an agreement to pay the fine or deposit was found between the Transportation Company and the Customer.

We also reserve the right to and, by signing this Agreement, you give your permission to, charge the cost of cleaning or repairing any damage to the Vehicle via your Credit Card or Payment Card. This also applies to cases that are no longer present after you leave the vehicle.
We also reserve the right to refuse you as a customer if we have had, in the past, extreme or repeated problems with you or your passengers.


Any customer who enters into a contract with our Transportation Company tacitly grants us the right to deny access to our vehicles to certain persons if the driver of the vehicle determines that the person in question is under the influence of drugs or alcohol or whether the person in question is or may become a danger to the person, the driver of the vehicle or other passengers.

In addition, the consumption of alcoholic beverages and / or the use of drugs and narcotics is prohibited in all our vehicles. Smoking and eating are also prohibited in our vehicles.


It can always happen that our services offered do not meet your expectations. In this case, we always advise our customers to contact our customer service as soon as possible so that the claim can be handled immediately, preferably at the time or shortly after the claim has taken place. We can not process claims that are reported to our customer service after the actual transfer service has taken place because, in this case, we can no longer correct the complaint or otherwise resolve the complaint. A complaint can always be submitted via the contact details you can find on the voucher for your transfer service.

Claims submitted by e-mail must be submitted within 28 days of your return date. Complaints about our customer service or problems related to our online booking can be reported via the same email address.


We are pleased to announce that our website is available in different languages. We are also working to systematically expand the number of languages so that we can serve you appropriately. Our customer service and e-mail service are currently available in English and Dutch, but we try to communicate as much as possible in the customer’s language. In case of disputes or uncertainties however, it is then the communication in French that will always be worth like the final version.


The copyright, trademark and other intellectual property rights of our website and our company are strictly related to the Company and enjoy the protection that applies to the protection of intellectual property by national laws and regulations and International.

The content of our website may only be used for booking transfers related to our Transportation Company. Without express permission, it is prohibited at any time to publish, duplicate or use and display this content, in whole or in part. It is therefore strictly forbidden to use the content of our website or our website for any purpose illegally.

The entire content of this site belongs to ACC SPRL and is protected by applicable national and international industrial and intellectual property rights. Only with the express written permission of ACC SPRL the content of the website as well as the databases and other elements related to the site may be used by third parties for commercial purposes. Any other use is prohibited and punishable.

Prohibitions include but are not limited to:

The resale of the services offered on the site via another website or the illegal distribution of the content of the site for commercial purposes as an objective. These include, among other things, web-tracking techniques that are used to gain illegal access to the content of a website.
Other illegal business such as “deeplinking” and “framing” and / or the illegal exploitation of all the contents mentioned on and all business related to Airports-Shuttles-Taxis.com


These Terms and Conditions apply under Belgian law in force.
The contract between you and the Company as a Customer is governed by the applicable Belgian and international laws.
Any dispute is within the jurisdiction of and will be challenged in the Belgian courts.
The invalidity or unenforceability of any provision in these Terms and Conditions does not affect the validity or enforceability of any other provision in these Terms and Conditions, which will remain valid.


Update 27/09/2019