FAQs
Q: What areas do you cover ?

R: Europe.

Q: Are your prices per car or per person ?

Per car.

Q: How do I know my booking has been accepted ?

You will receive a confirmation email within one hour.

Q: What if I cannot locate my driver ?

R: The meeting point will be indicated on the order form.

You also receive information about the driver and his phone number.

In case of emergency it is necessary to contact the numbers indicated on the order form.

Q: What if I wish to cancel and want a refund ?

You are entitled to a refund if you cancel 24 hours before the pick-up time.

Q: Will I be charged extra if my flight is delayed ?

No. But the maximum time of the delay which is accepted is of 3 hours then the driver will be able to cancel the race and no refund will be able to take place.

Q: What if I miss my flight ?

R: The race will be canceled without compensation.

Q: How early do I need to book ?

R: You can book up to 4 hours before.

However, we advise you to book as soon as possible.

Q: What happens if I lose my luggage ?

R: When you discover that your baggage is lost, please inform us as soon as possible by calling the driver or our phone number displayed in the confirmation email.

We inform you that the first hour of waiting is free from the landing of your plane.

After 1 hour of waiting the driver can charge you 7.50 Eu / per 15 minutes of extra wait.

Q: How long will the driver wait for me ?

R: If you have booked a transfer from the airport, the driver will arrive 15m after landing and wait 60 minutes maximum.

In the case of a transfer from a station, the maximum waiting time is 15 minutes after the arrival of the train.

If you do not contact the driver or do not answer his call during this limited time, the driver can leave without waiting, and the transfer will be considered as made, and your credit card will be charged or an invoice will be sent to you. transfer fee.

The wait is 7.50 euros / ¼ hours started, plus possible parking prices.

Are included in the price the first hour of parking. In case of exceeding the second hour you will be charged € 5.

Supplements must be paid to the driver on site.

Q: What types of vehicles are used for transfers ?

R:  For each transfer, we take into account the requirements of our customers, and we use appropriate cars or minibuses.

For each transfer, besides your requirements we use the appropriate vehicle for the number of passengers and luggage. Groups can be divided into several vehicles.

All vehicles are air conditioned.

Q: Are animals allowed ?

R: Domestic animals can only be transported in a transport cage providing safety and comfort, with the necessary documents (eg: pet passport).

The transport of animals not holding on the knees is not free. (The price is usually 1 extra passenger)

Please inform us when you make the reservation. Assistance and blind dogs are transported free of charge.